Tech support is a high-pressure job. Support agents often juggle complex issues, demanding customers, and a non-stop queue of tickets.

Introduction: The role of a tech support has never been more critical. As businesses become increasingly reliant on technology, the

Managing high volumes of tech support tickets can be overwhelming, but implementing the right strategies can make the process smoother

Handling difficult customers can be challenging, but it’s also an opportunity to turn a negative experience into a positive one.

Customer support teams must resolve issues quickly. Reducing time to resolution is crucial for customer satisfaction and retention. Here’s how